Category: News

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Order by 11th December for guaranteed delivery

We are experiencing very high levels of demand for our products at the moment for Christmas deliveries. Many lines are selling out and we are making more as fast as we possibly can to replace them. We normally aim to ship your orders within 3-5 working days and in most cases are able to meet this level of service. Sometimes, we may take a little longer to dispatch your preserves so please bear with us.

As well as this, both the Royal Mail and our courier service are under pressure with the volume of packages they are handling. This means deliveries will sometimes take longer than usual once they leave Jam Packed HQ.

As a result of this we cannot guarantee deliveries in time for Christmas for any orders placed after Friday 11th December 2020. We will still try our very best to deliver your orders on time after this date, but we can’t promise.

We will tell you when your order is completed. You will receive an automated email when your order is ready to post and it will be on its way within 24 hours of this message.

We would like to take this opportunity to thank each and every one of our customers for shopping with us and supporting this small business. We are very grateful and it means so much to us. All of us at Jam Packed HQ wish you all the very best and hope you will visit again in 2021. Watch this space for some exciting news in the new year…. Out with the old and in with the new!

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We now offer click and collect from Jam Packed HQ
Photo by Henrik Dønnestad

Do you like being able to order your produce and then collect your goods at a time to suit you? Let’s face it, who doesn’t like click and collect? This service is offered by all major retailers that we know and love. We are now offering this service to our customers too!

New Click and Collect Service

To CLICK AND COLLECT from us, just order through the website as usual and use the coupon code COLLECT at the checkout. This will remove the delivery charge. You are then welcome to book a slot with us to come and collect your goodies!

We don’t keep our stock at Jam Packed HQ, so please give us at least 24 hours notice before you would like to click and collect. We will then prepare your order for collection from KT17 2LN and have it ready for you in time.

Do you normally purchase your products from our stall at an event? Use our click and collect service there too! Just tell us which event you would like to collect from when placing your order. We will contact you in advance if there are any issues and resolve them beforehand.

Are you shielding?

Are your shielding? If you are:

  • in the highly vulnerable to COVID-19 category and
  • are unable to collect yourself and
  • you live within 3 miles of Jam Packed HQ (KT17 2LN)

then we are also able to offer free local delivery to you. Just use the same coupon code – COLLECT – and choose the local delivery option instead. We will then work with you to find a mutually convenient time to deliver your goods.

So just let us know how we can help and we will do our best. Tell us what you think and how this works for you. We would love to hear your suggestions about how we can improve your online shopping experience with us. So do leave us a comment on this post to give us your feedback.

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Following a soft launch, with the addition of our new chutney to the website about a month ago, we are now ready to release this spicy mango chutney on the world. When we sell our products direct to customers at fairs and markets we are often asked “Do you have any mango chutney?” Until now the answer has had to be “No, sorry.” But not anymore! Even though we hadn’t launched this line officially, it has already become one of our best sellers in just the short time we have had this available – testament to the popularity of this preserve.

Mango chutney has been served as a side dish throughout South-Asia for millennia, although the exact origin is unclear. It was developed, as all preserves, to preserve the fruit as mangoes have a very short season. Recipes vary from family to family, but it has become a chutney that is now enjoyed the world over.

There’s mango chutney and there’s mango chutney. If you like something with a bit more of a kick to partner your curry, then this is the one for you. The addition of chillies and other spices means this chutney has a pleasant heat to it, while not overpowering the delicious mango flavour.

If, like us, you enjoy dipping a popadom or two into a pot of sweet mango then we hope you will buy, enjoy and tell us what you think. We look forward to receiving your reviews on the product listing on the website, on any of our social media channels, or anywhere else for that matter! We even have people who go “old school” and send us a letter. So whatever your preference, we’d love to hear from you.

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As part of our commitment to environmental sustainability we have made one more change this year on our journey to become plastic free. Preserves need to be refrigerated after opening, so paper labels often become damp and wrinkled. Until now we have been using polypropylene (plastic) labels on our jars, locally sourced and locally printed to reduce the carbon footprint in delivering them to us.

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The annual Great Taste Awards run by the Guild of Fine Foods is the pinnacle of food awards, often known as the foodie “Oscars” and attracts 10,000 entries annually from around the world. Only one third of entries will receive one of the coveted 1, 2 or 3 star awards. 141 of the 3 star awards were made this year and 878 foods were awarded 2 stars.

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